TASTE OF FAMILY︱HAW-DI-I FOODS CO.,LTD

Payment Method Description

Our company uses the ECPay Payment Gateway System (by Green World Technology). You will be redirected to ECPay’s secure credit card authorization page to complete your payment.
All transactions are protected using SSL encryption, ensuring your information remains confidential and secure.
Please rest assured when making your payment.

Credit Card Payment (Installments Not Supported)
After clicking the “Place Order” button, the system will automatically redirect you to the ECPay payment page. You must enter accurate credit card details and mobile number.
You will be directed to either the ECPay verification page (for cards without 3D Secure) or your issuing bank’s 3D Secure authentication page (for cards with 3D Secure enabled).
Enter the correct verification code to complete your transaction.
If you leave or close the payment page before completing the transaction, you will not be able to return to the same payment page due to security protocols. You must place a new order to try again.
Payment Time Limit: Please complete the transaction within 10 minutes of entering the ECPay page.
Supported Credit Cards and Partner Banks:
Card Types: VISA / MasterCard / JCB
Partner Banks: Mega Bank, Bank of Taiwan, Land Bank of Taiwan, Taiwan Cooperative Bank, First Bank, Hua Nan Bank, Chang Hwa Bank, Shanghai Commercial & Savings Bank, Taipei Fubon Bank, Cathay United Bank, Taiwan Business Bank, Taichung Commercial Bank, HSBC, Hwatai Bank, Shin Kong Bank, Sunny Bank, Sanxin Bank, Union Bank, Far Eastern Int’l Bank, Yuanta Commercial Bank, Bank SinoPac, E.Sun Bank, KGI Bank, DBS Bank, Taishin Bank, Entie Bank, CTBC Bank, Rakuten Int’l Commercial Bank.

Please note: Some banks may conduct system maintenance during late-night hours, which may temporarily prevent successful card transactions. If this occurs, please try again later. In case of duplicate orders, kindly leave a message to our customer service team to request cancellation.

ATM Virtual Account / Web ATM
After clicking “Place Order”, you will be redirected to ECPay. Click the “Get ATM Account Number” button to receive a virtual account.
You can then transfer the payment through a physical ATM, mobile banking app, or online banking.
Some ATMs only support "payment" (not direct transfers), so please check accordingly.
The virtual account is valid for 72 hours. If payment is not completed within this time frame, your order will be automatically canceled without further notice.
If you still wish to purchase the item, please place a new order.
 

Convenience Store Code Payment
When selecting the "Convenience Store Code Payment" option, a payment code will be generated after clicking "Submit Order." This code is valid for a single transaction only. Please use the ECPay convenience store payment option on the ibon machine at the store, enter the payment code, and proceed to the counter to complete the payment.

Convenience Store Barcode Payment
When selecting the "Convenience Store Barcode Payment" option, a payment barcode will be generated after clicking "Submit Order." This barcode is valid for a single transaction only. Please go to a convenience store and scan the barcode to pay the amount due and complete the payment.

【付款方式說明】
本公司使用「綠界科技ECPay支付平台系統」，網頁將會轉往綠界信用卡授權頁面；交易全程使用SSL安全機制，確保交易資料不會外洩，請您安心付款！

信用卡付款(無提供分期付款服務)
1.    按下「送出訂單」的按鈕後，畫面將自動跳轉至綠界科技的付款頁面，顧客需在該頁面填入正確的信用卡資訊及手機號碼，送出後會跳轉至綠界驗證頁面（未開 3D 驗證）或 發卡行 3D 驗證頁面（開啟 3D 驗證），顧客須輸入正確的驗證碼才能完成付款流程。
2.    若顧客於操作過程中跳離 / 關閉付款頁面，基於金流端安全性考量，將無法進入同一頁面再次付款，需重新下單。
3.    付款期限：請於進入綠界頁面的 10 分鐘內完成付款流程。
4.    「綠界科技ECPay支付平台系統」配合的信用卡類型與合作銀行如下：
(1)    信用卡類型：VISA / MasterCard / JCB 
(2)    綠界支付平台合作銀行：兆豐銀行、臺灣銀行、臺灣土地銀行、合作金庫銀行、第一銀行、華南銀行、彰化銀行、上海商業儲蓄銀行、台北富邦銀行、國泰世華銀行、臺灣企銀、台中銀行、滙豐銀行、華泰銀行、新光銀行、陽信銀行、三信商業銀行、聯邦銀行、遠東國際商業銀行、元大商業銀行、永豐銀行、玉山銀行、凱基銀行、星展銀行、台新銀行、安泰銀行、中國信託銀行、樂天國際商業銀行。
5.    請注意因銀行系統時不定時於凌晨進行系統更新，如遇無法順利刷卡，請稍後再重新訂購下單即可，如有重複訂單情況，可直接留言通知客服刪單。

ATM 虛擬帳號/網路ATM(需持代碼至實體ATM或網路銀行繳費)
1.    按下「送出訂單」的按鈕後，畫面將自動跳轉至綠界科技的頁面，顧客需點選該頁面中「取得 ATM 帳號」的按鈕，取得虛擬帳號後，至 實體 ATM / 手機銀行 APP / 網路銀行 透過銀行帳戶轉帳或繳費，轉帳成功後即完成訂購。有些實體 ATM 僅適用於「繳費」功能。
2.    取得之虛擬帳號須於72小時內完成付款，逾期未付款完成系統將自動取消訂單，不另通知，如仍需該產品請重新下單選購。

超商代碼付款
選擇超商代碼付款選項時，「送出訂單」後會取得訂單的超商繳款代碼，代碼僅供單次單筆交易使用。請至超商ibon機器使用綠界超商付款選項，輸入付款代碼至櫃檯支付即可完成付款。

超商條碼付款
選擇超商條碼付款選項時，「送出訂單」後會取得訂單的超商繳款條碼，代碼僅共單次單筆交易使用。至超商使用條碼支付消費金額即可完成付款。
 

Refund Instructions – HAWDII Foods

1. Refund Processing
   Once HAWDII Foods receives the returned items and confirms the product quantity and packaging integrity, we will begin the refund process. Refunds will be issued using the original payment method and may take up to 10 business days (excluding weekends and public holidays). Refund methods are as follows:

• Credit Card: Refunded directly to the original credit card account.

• ATM Transfer / Web ATM / Convenience Store Barcode / Payment Code: Refunded to the designated bank account.

2. Bank Account Information Required for Refunds
   If your original payment was made via ATM transfer, Web ATM, Convenience Store Barcode, or Payment Code, please provide your bank account information when contacting customer service for a return. The following information is required for a refund:

• Refund recipient’s name

• Bank name

• Branch name

• Bank code

• Bank account number
  Incorrect or incomplete bank information may delay the refund process. Refunds can only be made to the original purchaser and cannot be assigned to a third party.

3. Invoice and Credit Note Handling
   To expedite the return and refund process, customers agree that HAWDII Foods may handle all relevant documents on their behalf, including electronic invoices, credit notes, or return slips.

4. Refund Amount Calculation
   Refunds will be issued based on the product purchase price only and will exclude shipping fees, store credits, and discount vouchers.
   If your original order qualified for free shipping but, after return, no longer meets the free shipping threshold, the original shipping fee will be deducted from the refund amount.

【退款說明】
1.    好帝一收到退貨商品後，經確認包裝完整性與退貨數量後會進行退款作業，約需時10個工作天(工作天不包含例假日、國定假日)照原訂購時之付款方式進行退款。退款說明下：

• 信用卡：刷退至原刷卡信用卡帳戶。
• ATM轉帳/網路ATM/超商條碼/超商代碼：退款至指定帳戶。

2.    若付款方式為ATM轉帳/網路ATM/超商條碼/超商代碼，請於聯繫客服退貨事宜時，同步提供退款銀行資訊，退款須提供資訊：退款人姓名/銀行名稱/分行名稱/銀行代碼/銀行帳號。若退款資訊不正確，將會影響您的退款時間。訂購人不得指定將退款讓與本人以外之第三人。
 
3.    若會員申辦退貨事宜，為加速退貨退款流程，會員同意得由本公司代為處理電子發票、折讓單或銷貨退回單等相關事宜。
4.    退款金額將不包含運費(物流服務費)/購物金/折價券等，將以純商品購買支付金額為主。若原訂單享有免運費優惠，於退貨後造成訂單未達免運門檻，將於退款時加收原訂單應須支付之運費金額，並於商品退款中扣除。


 

📌 Important Notice:

Our return and exchange policy is **applicable only within Taiwan (main island)**.

In accordance with the **Consumer Protection Act**, customers are entitled to a **7-day cooling-off period** (including weekends and public holidays) starting from the date of product delivery.
⚠️ **Please note: The cooling-off period is not a trial period.**
Returned items must be in their **original, unused condition**, including all packaging, accessories, documentation, and any free gifts.
If only part of a bundled product is returned, any used or retained items will be **charged at the current retail price**, which may affect your refund eligibility.

Please also read the detailed return guidelines at the bottom of this page, which may affect your rights based on product type.

---

 🔄 **Bundled Products**

For bundled product returns, please follow the return policy guidelines.
If only part of the bundle is returned, the retained or used items will be **charged at retail price**.

---

 Return & Exchange Guidelines

1. 7-Day Cooling-Off Period
   You have the right to return your purchase within 7 days (including holidays) of receiving the product.
   Products must be **brand new, unopened, and in original packaging** (including all items, outer boxes, accessories, and any free gifts).

2. Invoice Required
   The **original purchase invoice** is required for any return or refund request. Please keep it safe.

3. Unboxing Must Be Recorded
   To protect your rights, we require customers to **record a full unboxing video** starting from the unopened delivery box.
   This video serves as evidence in case of **missing, incorrect, damaged, or defective items**.
   Returns or exchanges **will not be accepted without a complete video recording** as proof.

4. Personal Consumable Products
   This product is a **personal consumable item**. Unless the product is **defective**, **no returns or exchanges** will be accepted **once the outer packaging is opened or the product is consumed**.

5. Defective Products
   If your product is defective, we offer *unconditional returns or exchanges*.
   Please take *clear photos* of the issue and send them to our customer service at:
   📧 [eservice@mail.hawdii.com.tw](mailto:eservice@mail.hawdii.com.tw)
   📞 0800-650000 (Monday–Friday, 8:00 AM – 5:00 PM)

6. Return Request Procedure
   Please contact our customer service *within 7 days* of receiving the item.
   Our team will confirm a convenient pickup time and arrange for the logistics provider to collect the item.
   *Return shipping fees will be covered by HAWDII.*

7. Return Packaging
   Please place the item back in the *original shipping carton* and ensure it is in *unused and complete condition*.
   If the original box is unavailable, use another carton to protect the item. Any free gifts must also be returned.

8. Inspect Upon Delivery
   To protect your rights, please *inspect your order upon arrival*.
   If you find any issues (e.g., damaged box, incorrect or missing items), contact us **within 24 hours** of delivery with photos sent to our customer service email.

9. Order Errors
   If you placed the wrong order, please contact our customer service at
   📞 0800-650000 (Monday–Friday, 8:00 AM – 5:00 PM)
   *before the item is shipped*.
   Once the order has shipped, *returns/exchanges for incorrect orders will not be accepted*.

10. Returns Will Not Be Accepted in the Following Cases:

* Products clearly marked on the product page as *non-returnable*
* Damage caused by *human error* not attributable to HAWDII
* Lost invoice
* Product has been *opened*

提醒您：退換貨政策僅限於台灣本島地區
依照消費者保護法規定，消費者均享有產品到貨七天猶豫期(包含例假日)之權益(注意！猶豫期非試用期)，但提醒您，商品退貨時必須回復原狀，亦即必須恢復至您收到商品時的原始狀態 (包含主商品、內外包裝文件、贈品等)，若為部分商品退貨則針對您已使用或保留之商品應另以市價計價，否則將影響您退貨的權益。並請您務必詳閱本網頁最下方可能影響各類商品退貨權限之詳細說明。

【組合商品】若需辦理退貨，請依退換貨須知規定辦理，若為部分商品退貨則針對您已使用或保留之商品應另以市價計價，敬請注意。

※    退換貨須知
1.    商品到貨享七天猶豫期(包含例假日)之權益（注意！猶豫期非試用期），退貨商品必須全新未拆封且完整包裝(含商品、外盒、所有配件、贈品等)。

2.    發票為退貨程序的核銷依據，請妥善保管。

3.    為了保護雙方權益，拆封時請【全程錄影】，請您在開箱過程中務必全程錄影，以確保商品是否遺漏、寄錯、缺貨、瑕疵品等，請皆以【完整錄影檔】為依據(從外送箱未開封的完整狀態開始拍攝才是完整錄影檔)，無影片佐證賣方有權不受理任何退款或換貨。

4.    此為私人消耗性產品，除商品本身有瑕疵可退換貨外，外袋ㄧ經拆封、食用，恕無法辦理退換貨手續。

5.    若遇商品本身的瑕疵問題可享無條件退換貨服務、瑕疵問題請拍照存證並寄到客服信箱(eservice@mail.hawdii.com.tw)或撥打客服專線(0800-650000，週一~週五 AM8:00~PM05:00)辦理。

6.    請您於收到貨後七日內聯絡客服中心辦理退貨，客服人員會先跟您確認方便收件時間，並通知配合的物流公司將商品取回。請於配送人員到達時，將退貨商品交給配送人員即可。退貨運費將由好帝一為您負擔。

7.    退換貨包裝：請將商品放回原包裝紙箱內，同時請保持商品全新及完整包裝(包含商品及內外包裝)，若原紙箱已遺失，請使用其他紙箱包覆商品，若有贈品亦須隨箱附上寄回。

8.    為維護您應有的權益，當收到商品時，別忘了請一一查看商品完整性(如外箱有破損，濕損，內容物不符，短少)狀況，請於送達簽收後當日24小時內來信或來電與我們聯繫，並將商品毀損狀況拍照並寄送客服信箱，我們會立即與您聯絡及處理。

9.    若於送出訂單後發現訂錯商品時，可於出貨前撥打客服專線(0800-650000，週一~週五 AM8:00~PM05:00)取消訂單。若已完成出貨且收到貨品後才發現定錯商品，本公司則無提供退換貨服務。

10.    以下狀況恕不接受退貨，請見諒：

• 產品頁面清楚載明不接受退貨之商品
• 經判定應屬非可歸責於本公司之人為因素而導致之異常商品
• 發票遺失
• 商品已開封

• 離島或部分偏遠地區
• 超大材積商品
• 收貨人資料有誤或無法收貨
• 配送繁盛時期（例如，農曆春節、中秋節、1111購物節等）
• 買家變更收件地址
• 物流業者的系統設備進行維護
• 本公司的倉庫盤點或儲位調整
• 大宗訂購，需另行與宅配人員約定其他時間或方式到貨
• 遇天災或其他不可抗力事由（例如，颱風、地震等）

• 因本網站所設伺服器之軟、硬體設備或電子通信設備發生故障，致會員無法登入本網站。但已確定成立之會員訂單，本公司仍會將該訂單內之商品，配送給會員。
• 偶發事件或天災等不可抗力事由，包括但不限於：火災、水災、地震、電力中斷、爆炸、洪水、天災、戰爭、暴動、內亂、貨運輸設備及機器器材發生故障、國防、政府政策。
• 會員違反法令規定。

Bull Head Barbecue Sauce has been a trusted brand in Taiwan for over 65 years, with strict quality control standards throughout the production process. The sauce contains absolutely no preservatives, MSG, soy powder, or peanut powder.

We do not add any artificial additives. The ingredients are derived from a variety of agricultural and aquatic products, each of which is tested for pesticide residues, heavy metals, and aflatoxins based on potential risk factors. In addition to meeting all relevant food safety standards, we also conduct thorough analyses to monitor for any potential hazards.